At SinerjiBT Information Technologies Inc., our primary goal is to provide reliable and sustainable services that meet the current and evolving needs and expectations of the institutions and organizations we serve in the fields of information technology and cybersecurity.

To this end, we, as senior management, commit to the following:

• To establish, maintain and continuously improve the effectiveness of the TS EN ISO 9001:2015 Quality Management System,
• To ensure that customer requirements, legal requirements, and regulatory requirements are fully defined and met.
• We aim to maximize customer satisfaction by providing our customers with the best and fastest technical support service.
• We monitor our service delivery processes with measurable performance indicators and ensure compliance with our service level commitments.
• To identify inappropriate service outputs, address their root causes, and prevent their recurrence,
• We work collaboratively and trustingly with our suppliers, and evaluate the quality and safety adequacy of our supply chain.
• We aim to provide all our employees with training and open communication opportunities, and to continuously improve their skills.
• Keeping the technology and supporting elements used up-to-date, and taking the necessary precautions,
• To create a shared perspective in line with quality requirements at every level of the organization,
• We apply a process approach and risk-based thinking in all our activities.
• To define quality objectives within the framework of PL.04.01 Management Systems Objectives and Goals Plan and to monitor them periodically,
• We will review this policy at least once a year to keep it up-to-date.
• To provide the necessary resources for the operation of the Quality Management System,